Cancellation and Return Policy

At Pranali Overseas, we strive to ensure customer satisfaction with every purchase. Please review our cancellation and return policies below to understand how we handle such requests.

1. Order Cancellation Policy

1.1. Before Shipment

You can cancel your order within [24 hours] of placing it, provided it has not been shipped.
To cancel your order, please contact us immediately at [9766839928]. Once your order is processed or shipped, it cannot be canceled.

1.2. After Shipment

Unfortunately, once your order has been shipped, we cannot accept cancellations. However, you may initiate a return after receiving the product. See our return policy below for details.

2. Return and Exchange Policy

2.1. Eligibility for Return

We accept returns of products in their original condition (unworn, unwashed, and with all tags attached) within [3-4 days] of delivery.
To be eligible for a return:
A 360-degree video is required for returns/exchanges
The item must be unused and in the same condition as received.
It must be in the original packaging.
You must provide proof of purchase (order confirmation or receipt).

2.2. Non-Returnable Items

Certain items are not eligible for return. These include:
Customized or personalized products.
Final sale items.
Items that show signs of wear, damage, or alteration.

2.3. Return Process

To initiate a return, contact us at [9766839928] with your order details and reason for return.
Once your return is approved, we will provide you with instructions on how and where to send your item.
The customer is responsible for return shipping costs unless the product was defective or incorrect.

2.4. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed, and a credit will be applied to your original payment method within [7-14 business days].
Please note that shipping fees are non-refundable unless the return is due to a mistake on our part (such as a wrong or defective item).

2.5. Exchanges

We only replace items if they are defective, damaged, or sent in error. If you need to exchange your item for the same product, please contact us at [9766839928].

3. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within [48 hours] of receiving your order, and we will assist you in getting a replacement or refund.

4. Late or Missing Refunds

If you haven’t received a refund yet, please check with your bank or credit card company, as it may take some time for your refund to be processed and posted.
If you’ve done this and still haven’t received your refund, please contact us at [9766839928].

5. Contact Information

If you have any questions or concerns about cancellations, returns, or exchanges, please contact us at:

Pranali Overseas
Email: admin@pranalioverseas.com
Phone: 9766839928